Ticket Renewals – How to Renew

Ready to renew your tickets and want to do it online?

For those logging in for the first time, please follow all of the instructions below to renew your experience.

If you have logged in to our system in the past, log in using the Account ID or Email Address associated with your account and skip down to Step 3. Don’t remember or know your Account ID or Password? Give our account team a call at 1-800-PITSHOP (1-800-748-7467) to receive that information.

Follow the steps below to learn how to renew your tickets!


Step 1: If this is your first time logging in, call us at 1-800-PITSHOP (748-7467) for your ACCOUNT ID and TEMPORARY PASSWORD.

Step 2 (For First Time Users Only): Update your password and account information. You will use your email address and new password as your login information in the future.

Step 3: Select your payment plan. You can choose to pay in full now, pay half now and half later or the four payment flex plan.

Step 4: Select your delivery method. You can select mail, FedEx or to pick up your tickets at Will Call. Click on order details under your ticket item to see the location of your seats and more information on your order. You can choose to move your seats during the relocation and upgrade period by call 1-800-PITSHOP on June 3.

Step 5: Select your payment method. Using the drop down, you can add a credit card to your digital wallet that you can use to pay for your tickets. You can also choose to add a different credit card to pay for your other payments if you chose a payment plan.

Step 6: Scroll down to additional information and add your email address and mobile device where you will receive your order confirmation. Review your details to make sure everything is correct before submitting your renewal.

Step 7: You’ll receive your renewal and payment confirmation. Your confirmation number is located on the top left and you can see all of your payment schedule below as well as your delivery method. If you have any further questions or concerns, contact us at 1-800-PITSHOP.